Charleston
Gas Light – Ordering & Return Policy & Privacy Policy
ORDERING AND RETURN POLICY:
Please inspect your product(s) immediately upon
receipt! Should you find any damage or defects, please
notify Charleston Gas Light at (877) 427-5483 as soon as possible!
Charleston Gas
Light warrants its products to be free from
mechanical defects incurred during anufacturing and any damages
incurred during shipping. All products are
shipped insured, but this insurance is voided if an inspection
and claim aren’t made within two business days of
receipt. In order to ensure you receive the finest in service and quality,
Charleston Gas Light requests that you acknowledge
certain terms and conditions before your order can be completed.
ORDERING:
- Customer must sign, fax, mail, or
email acknowledgement of his/her order and sign the Terms
and Conditions form before
Charleston Gas Light (CGL) can complete an order.
- Any problems regarding lanterns must be addressed directly
by Charleston Gas Light by calling or emailing
Charleston Gas Light immediately.
- Charleston Gas Light warrants that its lanterns are free
from mechanical defects and damages incurred
during manufacturing and shipping. All products are shipped
insured, but this insurance is voided if an inspection and
claim aren’t made within two business days of receipt.
DAMAGED GOODS, RETURNS, AND EXCHANGES:
- Charleston
Gas Light will authorize and pay for the return of any product
that has been inspected, is
discovered to be damaged, AND is reported to CGL as
damaged within two business
days of receipt. Failure to inspect the merchandise and report damage
will result in delays in ensuring customer
satisfaction.
- The ORIGINAL packaging must be saved for inspection
by the shipping carrier for any merchandise that
is
discovered upon inspection to be damaged.
- Because all of our lanterns are custom made, any
approved return or exchange for any reason
other than
that covered in clause (1) of RETURNS AND EXCHANGES
will incur a restocking fee of $150 or 20%,
whichever is greater, of the total sale price per
lantern.
- Any returned product must be returned in its
original packaging or in equivalent packaging.
- The customer is responsible for insuring the
package for full value and shipping of
all products returned
for
any reason other than those covered in
clause one (1) of RETURNS AND EXCHANGES.
- Lanterns cannot be returned for any reason
after they have been hung or mounted
on a wall, post,
or
column.
- Lanterns cannot be fitted with electronic
igniters and finishes cannot be added
seven days after order
placement.
- CGL is not responsible for damage due
to Acts of God, incorrect mounting,
or improper installation.
OTHER INFORMATION:
- Seeded glass, frosted glass,
or otherwise special order glass is not recommended
on natural gas or
liquid
propane lanterns and is not guaranteed
by CGL.
- Copper or solid tops are recommended
on all Liquid Propane (LP) lanterns.
PRIVACY POLICY:
This privacy statement covers the site www.charlestongaslight.com. Because Charleston Gas Light wants to demonstrate its commitment
to our users’ privacy, it has agreed to disclose the following
information practices:
- What personally identifiable information
Charleston Gas Light collects.
- What personally identifiable information third parties collect
through Charleston Gas Light.
- What organization collects the information.
- How Charleston Gas Light uses the information.
- With whom Charleston Gas Light may share user information.
- What choices are available to users regarding
collection, use and distribution of the information.
- What types of security procedures are in place
to protect the loss, misuse or alteration of information
under Charleston
Gas
Light’s control.
- How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement,
they
should first contact Mitch Mitchell,
Vice President for Charleston Gas Light.
Information Collection and Use
Information Collection
Charleston Gas Light is the sole owner of the information collected
on www.charlestongaslight.com. Charleston Gas Light collects
information from our users at several different points on our
Web site.
Request Catalogue and Contact Us Pages
We request information from the user on our Request Catalogue
and Contact Us pages. A user must provide contact information
(such as name, email, and shipping
address). This information is used to ship the user, by USPS
mail or by email, requested information or printed information.
Profile
We store information that we collect
through cookies, log files, clear gifs, and/or third parties
to create a profile of our users.
A profile is stored information that we keep on individual users
that details their viewing preferences. Consequently, collected
information is tied to the users personally identifiable information
to provide offers and improve the content of the site for the
user. This profile is used to tailor a user’s visit to
our Web site, and to direct pertinent marketing promotions to
them. We
do not share your profile with other, unnecessary, third parties
(see Third Party Intermediaries).
Cookies
A cookie is a piece of data stored on the user’s computer
tied to information about the user. Usage of a cookie is in no
way linked to any personally identifiable information while on
our site. We use session ID cookies. For the session ID cookie,
once users close the browser, the cookie simply terminates. If
users reject the cookie, they may still use our site. The only
drawback to this is that the user will be limited in some areas
of our site.
Log Files
Like most standard Web site servers we use log files. This includes
internet protocol (IP) addresses, browser type, internet service
provider (ISP), referring/exit pages, platform type, date/time
stamp, and number of clicks to analyze trends, administer the
site, track user’s movement in the aggregate, and gather
broad demographic information for aggregate use. IP addresses,
etc. are
not linked to personally identifiable information.
Communications from the Site
Special Offers and Updates
Established customers will occasionally receive information on
products, services, special deals, and newsletters. Out of respect
for the privacy of our users, we present the option to not receive
these types of communications. Please see the Choice and Opt-out
sections.
Customer Service
We communicate with users on a regular basis to provide requested
services and in regards to issues relating to their account we
reply via email or phone, in accordance with the users wishes.
Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy, we may
need to disclose personal information when required by law wherein
we
have a good-faith belief that such action is necessary to comply
with a current judicial proceeding, a court order or legal process
served on our Web site.
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit
card processing company to bill users for goods and services.
These companies do not retain, share, store or use personally
identifiable
information for any secondary purposes.
Business Transitions
In the event Charleston Gas Light goes through a business transition,
such as a merger, being acquired by another company, or selling
a portion of its assets, users’ personal information will,
in most instances, be part of the assets transferred.
Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of
having their information used for purposes not directly related
to our site at the point where we ask for information.
Users who no longer wish to receive our newsletter and promotional
communications may opt-out of receiving these communications
by replying to unsubscribe in the subject line in the email or
email
us at info@charlestongaslight.com.
Users of our site are always notified when their information
is being collected by any outside parties. We do this so our
users
can make an informed choice as to whether or not they should
proceed with services that require an outside party.
Links
This Web site may contains link to other sites. Please be aware
that we, Charleston Gas Light, are not responsible for the privacy
practices of such other sites. We encourage our users to be aware
when they leave our site and to read the privacy statements of
each and every Web site that collects personally identifiable
information. This privacy statement applies solely to information
collected
by this Web site.
Security
Online Security
Because our products are handcrafted to order and not available
for purchase on our site, a user's personal financial information
is NOT requested via our forms online. ALL information requested
on our web site is transmitted to us via unsecured email. These
email transmissions are not encrypted for security.
Because of this, users should never offer unsolicited
financial information (such as
credit card number or social security
number) in any field in our forms on our web site. Users will only
be asked for personal financial information via telephone if
ordering
our
products.
Offline Security
This Web site takes every precaution possible to protect our
users’ information offline. All of our
users’ information
is restricted in our offices. Only
employees who need the information to perform a specific job
(for example, a customer service representative)
are granted access to personally identifiable information.
If users have any questions about the security at our Web site,
users can send an email to info@charlestongaslight.com. Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such
as zip code, phone, email or postal address), or if a user no longer
desires our service, we provide a way to correct, update or delete/deactivate
users’ personally identifiable information. This can usually
be done at the by emailing our Customer Support at info@charlestongaslight.com.
Or, contact us by telephone or postal mail at the contact information
listed below.
Notification of Changes
If we decide to change our privacy policy, we will post those
changes to this privacy statement, the homepage, and other places
we deem
appropriate so our users are always aware of what information
we collect, how we use it, and under what circumstances, if any,
we
disclose it.
If, however, we are going to use users’ personally identifiable
information in a manner different from that stated at the time
of collection we will notify users via email and by posting a
notice on our Web site for 30 days. Contact Information
If users have any questions or suggestions regarding our privacy
policy, please contact us at:
Email: info@charlestongaslight.com
Phone: 843.723.2870
Toll Free: 1-877-GASLITE
Fax: 843.723.2871
Charleston Gas Light
211 Meeting Street
Charleston, SC 29401
Webmaster
If users have questions or concerns about the functionality of
our Web site, they should either use the Contact
Us form or email
us at info@charlestongaslight.com.
Our Web site was designed by Laurie Lawrence Graphic Design. |
